Privacy policy
Privacy Policy
We are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our website and interact with us. We are dedicated to complying with applicable data protection laws to ensure that your information is processed fairly and securely.
Information We Collect
We collect personal information that you provide to us directly when using our Site, making a purchase, signing up for our newsletter, or contacting us.
This may include:
Contact Information: Your name, email address, phone number, and postal address.
Payment Information: Credit/debit card details or other payment details for processing transactions.
Account Information: If you create an account, we collect your login credentials and purchase history.
Communication Data: Any messages, feedback, or inquiries you send to us.
Information We Collect Automatically
When you visit our Site, we may automatically collect certain data using cookies and similar tracking technologies.
This includes:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the Site, and interactions with our services.
How We Use Your Information
We use your personal information to:
Process and fulfil your orders, including payment processing and delivery.
Communicate with you about your orders, updates, and customer service inquiries.
Send you promotional emails (with your consent) about new products, special offers, and Christian faith-based initiatives.
Improve our Site, services, and customer experience through analytics and feedback.
Detect and prevent fraud, security threats, and unauthorised transactions.
Sharing Your Information
We may share your information with:
Service Providers: Third-party partners who assist with payment processing, order fulfilment, delivery, and website hosting.
Marketing Partners: If you have consented, we may share limited data with platforms that help us promote our brand.
Legal and Compliance Reasons: When required by law, court order, or government request.
We do not sell or rent your personal data to third parties.
Your Rights and Choices
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails.
Request a copy of the personal data we hold about you.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, with the effective date updated at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Embarked on a Journey Ltd
Embarkedonajourney@gmail.com
TERMS & CONDITIONS – EMBARKED ON A JOURNEY
All content featured on Embarked on a Journey website, including but not limited to text, images, logos, and product photography, is the exclusive property of Embarked on a Journey and is protected under applicable copyright and intellectual property laws. Unauthorised use, reproduction, modification, or distribution of any content without prior written consent is strictly prohibited and may result in legal action. If you wish to request permission for content usage, please contact us at Embarkedonajourney@gmail.com
PRICING POLICY
Embarked on a Journey reserves the right to modify product prices at any time without prior notice. The price applicable to your order is the price displayed at the time of purchase. Prices are final once an order is placed and cannot be adjusted for past promotions or price changes.
PAYMENT METHODS
We accept major credit and debit cards, including VISA, MasterCard, and American Express, as well as PayPal. All transactions are securely processed through an encrypted payment gateway to ensure the safety of your financial information. Full payment is required at the time of order confirmation.
SHIPPING & DELIVERY
Shipping costs are calculated at checkout and vary based on destination and shipping method selected. Estimated delivery times are provided for reference but may be subject to delays due to unforeseen circumstances. Once an order has been dispatched, we are not responsible for any delays caused by the courier or customs processes.
International delivery
For International Orders: Shipments to destinations outside the UK, EU, and US may be subject to import duties, VAT, or other local taxes, as determined by the customs authorities in the recipient’s country. These charges are the responsibility of the customer. While Embarked on a Journey provides the necessary customs documentation, we have no control over any additional fees imposed.
Currency & Exchange Rates
All payments are processed in the currency displayed at checkout. Any additional fees related to currency conversion or exchange rates applied by your bank or payment provider are the customer’s responsibility.
RETURN & EXCHANGE POLICY
All sales are final. Due to the nature of our products, we do not offer refunds, exchanges, or returns. We strongly advise reviewing product descriptions, sizing details, and FAQs before completing your purchase. If you receive a defective or incorrect item, please contact us at Embarkedonajourney@gmail.com within 7 days of receiving your order, and we will assist in resolving the issue.
ORDER CANCELLATION
Once an order has been placed, it cannot be canceled or modified. If you have any concerns, please reach out to us immediately, and we will do our best to assist, but we cannot guarantee changes once processing has begun.
CUSTOMER SUPPORT
For any questions, concerns, or assistance, please contact our customer service team at Embarkedonajourney@gmail.com. We are committed to providing excellent service and will respond to inquiries as promptly as possible.
By making a purchase with Embarked on a Journey, you acknowledge and agree to these Terms & Conditions.
